Refund and cancellation policy
1) Introduction:
Kriyavan cyber forensic service private limited is committed to deliver exceptional and reliable cyber forensic services that meet our client’s needs. Our Refund and Cancellation Policy is designed to address scenarios where clients may need to modify or discontinue their engagements with us. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are applicable, ensuring transparency and fairness in all client interactions.
2) Purpose :
At kriyavan, we establish clear and transparent guidelines regarding the processes for cancelling services or products and requesting refunds. We ensure a fair treatment for customers while safeguarding the organization’s operational efficiency and financial stability.
3) Scope:
Kriyavan provides a fair framework for resolving refund and cancellation requests, also supports the organization’s ability to maintain consistent service quality and operational efficiency. This policy applies to all services offered by Kriyavan Cyber Forensic Service Private Limited, including but not limited to:
- Digital Forensic Investigations
- Incident Response and Remediation Services
- Advisory and Consulting Services
- Training and Workshops
4) Cancellation Policy:
4.1 Service Engagements
- Client-Initiated Cancellations:
- At kriyavan we ensure that Cancellations must be requested in writing to info@kriyavan.in at least [xx business days] prior to the service start date. Cancellations made less than [X business days] before the start of the service will incur a cancellation fee of [percentage/amount].
- For our ongoing investigations and projects, cancellations after significant progress have been made will not be eligible for refunds.
- Company-Initiated Cancellations:
- In rare cases where Kriyavan Cyber Forensic Service Private Limited must cancel a service, clients will receive a full refund or the option to reschedule at no additional cost.
4.2 Training and Workshops
- At Kriyavan Cancellations that are made at least [X days] prior to the scheduled event are eligible for a full refund. Cancellations within [X days] of the event are non-refundable but may be rescheduled for a future session, subject to availability.
4.3 Subscription Services
- Subscriptions may be cancelled at any time, but refunds will only be issued for cancellations made at least [X days] before the next billing cycle. Refund for partially used subscription periods is not available.
5) Refund Policy:
5.1 Eligibility for Refunds
At kriyavan Refunds are granted under the following conditions:
- A service could not be delivered as per the agreed-upon terms due to internal issues.
- The client requests a cancellation within the eligible timeframe as outlined in Section 4.1.
5.2. Non-Refundable Scenarios
Refunds will not be issued for:
- Services already rendered or completed.
- Situations where clients fail to provide required information or access necessary for investigation or analysis.
- Client dissatisfaction with investigation outcomes not caused by an error or breach of contract by Kriyavan Cyber Forensic Service Private Limited.
5.3. Refund Process
Refund requests must be submitted in writing to info@kriyavan.in within [X days] of the cancellation or issue. Approved refunds will be processed within [X business days] using the original payment method.
6) Disputes and Liability
Kriyavan Cyber Forensic Service Private Limited will not be held liable for damages caused by external cyberattacks or breaches outside the scope of agreed services. Investigation findings are based on the data provided and accessible during the analysis, and results are not guaranteed to meet specific outcomes.
7) Changes to the Policy
Kriyavan Cyber Forensic Service Private Limited reserves the right to amend this policy at any time. Updates will be communicated via info@kriyavan.in and will take effect immediately upon posting.
8) Contact Information
If you have any queries or concerns about our Policy, please contact us at:
Kriyavn Cyber Forensic Service Private Limited
138, Aarapalayam, Main Road,
Arappalayam Cross Rd,
beside Kosamattam finance,
Madurai, Tamil Nadu 625016
Phone: +91-97193 01930
Mail us at: info@kriyavan.in